POLICIES

  • We are a manufacturing company only and  DO NOT offer installation on any of our products.
  • We offer FREE estimates, FREE design consultations and FREE delivery within the Treasure Valley (50-mile radius).
  • We WILL deliver our products to your door or garage and WILL NOT place it anywhere inside your home for insurance liability reasons.
  • We WILL NOT pay for shipping charges on any warranty repair work within or out of the state of Idaho.
  • All sales on custom products are FINAL.
  • All product specifications and dimensions must be VERIFIED by the customer in written contract.
  • Woodshop 43° warrants that the length, width and thickness of any countertop or cutting board will not vary from specifications by more than 1/8″.
  • Woodshop 43° countertops are NOT reversible as the underside is not finished and sometimes shows imperfections.
  • Minor warping is NOT considered a defect. Changes in temperature or humidity can cause wood to naturally expand and contract resulting in warping, especially with unfinished wood products prior to installation. Minor warping can be easily corrected with proper installation.
  • Woodshop 43° is NOT responsible for damage caused during installation or resulting from normal wear and tear, accidents, abuse, neglect, misuse, alterations or exposure to extreme conditions.
  • Cutting boards must be properly maintained with regular food safe oil applications and not submerged in water or placed in a dishwasher. A proof of maintenance must be furnished to the manufacturer to claim the Lifetime Warranty in case of warping or cracking. We would know if the cutting board has been exposed to the previously mentioned conditions.
  • A custom product CANNOT be returned or exchanged unless it arrives damaged, and the damage is reported at time of delivery.
  • If you need to CANCEL an order, please contact us immediately. We will make every reasonable effort to cancel production. Deposit for material is not refundable.
  • Lifetime Limited Warranty applies to manufacturing defects only; results of normal wear and tear are not included in warranty.